RESA designs, develops and sells a comprehensive line of software solutions for the airport industry. Because we are so specialized, we can guarantee constant reliability and technical innovation as well as competitive pricing of our solutions.
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RESA sells dozens of software solutions, plus a number of protocol and application interfaces linked to FAIRWAY, targeting all the needs of the airport industry. The systems are fully dedicated to optimized passenger and baggage processing as well as flight and resource management for efficient traffic organization.
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Yes and No! We are always attentive to our customers’ needs in upgrading our products. We provide flexible software solutions that can be adapted to the specific needs of any airport.
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RESA is an independent company that serves all airports, airlines and handling agents worldwide. We have a global vision of the needs of the airport industry and can share our experience and develop integrated solutions.
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We sell our systems worldwide either through local representatives or directly to airports, airlines and handing agents. We supply flexible solutions in several languages.
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All our solutions are equipped with a VNC remote access application enabling our engineers to work on the software remotely via Internet or over a RAS modem. RESA also uses standard VPN solutions when installed according to airport's security policies. Any problems encountered can be solved remotely.
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The CREWS application runs on standard PCs running Windows XP. The next Microsoft operating systems are being finalized (Windows VISTA, Windows Seven).
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There is no limit to the integration of DCS systems in the CREWS application, regardless of the communication protocol used (TCP/IP, UTS, ALC, etc.).
Information on integrated applications is available on request.
Find out more: info@resa.fr
 

CREWS has an unlimited capacity to integrate airline applications. Integration of any new airline is extremely smooth. We provide airlines with high level API’s that facilitate the application integration process.
Information on integrated applications is available on request.
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CREWS fully supports 2D barcode technology, which will replace magnetic ATB technology by 2010. In 2006 we developed the software components needed to implement this new technology and certified several machines for printing and reading 2D barcodes.
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In January 2007, the Basel-Mulhouse airport, with 140 check-in counters and gates, selected RESA and our CREWS 2D application to replace their existing CUTE system. This 100% 2D barcode platform serves more than 4 million passengers and handles more than 20 airlines.
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Yes, we are already testing all the peripherals that deliver this new technology in order to be able to meet airport requirements when the time comes.
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Yes, we contribute actively to defining new CUPPS standards and participate in numerous tasks forces to define future market standards.
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CREWS LDCS is sold to airports worldwide that make it available to the airlines and handling agents at their site. It is a computerized check-in and boarding system for processing passengers at check-in and at the gate. It is made available to any airline that doesn’t have its own DCS or doesn’t want to use its DCS at a site. It is specifically designed to meet the needs of handling agents, low-cost airlines and charters.
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Yes, CREWS LDCS is fully integrated in the CREWS platform like any other airline DCS.
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We offer various options for retrieving passenger lists. The PNL can either be sent directly by e-mail, imported via an Excel file provided by the airline, or retrieved as a standard PNL IATA message by an IATA TYPE B messaging service for example.
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Yes, CREWS LDCS can interface with a BRTS. It can even handle transfer bags. At check-in, multiple destinations are automatically printed on the bag tag to optimize reconciliation through to the passenger’s final destination.
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Yes, CREWS LDCS can print both ATB magnetic boarding passes and 1D and 2D barcode boarding passes, to meet new airline requirements. Of course, CREWS LDCS complies with the IATA’s “Simplifying the Business” initiative and can print and read 2D barcode boarding passes.
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Yes, BAGERA handles all types of bags, including crew bags and oversize bags.
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Each bag is assigned a bag tag and a IATA message called BSM containing all the information about the bag. The bag tag barcode is scanned at the various handling zones (sorting, preparation, transfer, etc.) to accurately monitor the luggage handling process. All operations (loading, offloading, etc.) are recorded in the BAGERA system, which provides information in real time on the status and location of the bag. The bag and the passenger are “reconciled” when both are on board the aircraft.
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Bags travelling without passengers, also known as rush bags, are generally lost or delayed bags that are being re-routed. Rush bags are created in BAGERA either when a BSM message is received from the airline indicating “rush” status, or manually by the airline or handling agent who enters a bag tag number and assigns a destination from the flight destination list.
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There are two types of data that interface with the BAGERA system, namely flight information (Flight Information Management System) and bag information (airline hosts). To acquire the data, BAGERA can interface with many communication protocols (TCP/IP, e-mail, MQSERIES, MSMQUEUE, text tiles, BagMessage, Baglink, BAMS, etc.)
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BAGERA works with two types of scanners certified by RESA and recognized as the industry standard. These scanners enable baggage handlers to accurately and reliably perform baggage loading and reconciliation operations.
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Each user is identified by a log-in number. The administrator can see which users are logged in to a workstation or scanner at any time. The administrator can also update the BAGERA software version and control each scanner remotely.
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The alerts correspond to bag offloading operations. The alerts can be generated if a BSM message is received (BUM, Baggage Unload Message), if the characteristics of a ULD are changed or if a passenger disembarks. The users of the scanner handling the bag in questions receive an alert (red flashing LED), indicating that the bag requires priority handling. After verification, the bags are offloaded.
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The information can be displayed on the scanners in a number of different languages and is limited to the strict minimum required by the user. The system can create groups of users and assigns rights to each group. Each baggage handler can access information only about the flights he/she handles.
BAGERA is simple and user-friendly. All the information is presented on one screen (no multiple windows). The administrator can access the information using various search filters (per bag, per passenger, per flight, etc.), from his/her workstation and from any portable terminal (scanner/PDA).
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The three modules can be installed on the same computer. However, system performance will depend on the computer’s speed and memory capacity.
Find out more: INFOPAX
 

The FAIRWAY communication gateway ensures data sharing among the various systems that connect to the INFOPAX FIMS (civil aviation, radar, baggage sorting, noise system, billing, public display, etc.). The exchanges can be bidirectional (data sent by the FIMS to external systems and data received by the FIMS from external systems). FAIRWAY formats the data and translates the protocols.
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No, the license is a site license. The price is based on the traffic at the airport and not the number of users.
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DIAGRAM, an additional INFOPAX module, manages the resources necessary to operate a flight (check-in counters, gates, baggage chutes, exits, baggage carrousels, parking stands). DIAGRAM reads and updates INFOPAX data. Everything done via DIAGRAM automatically updates the data in INFOPAX.
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We have developed VISTA, a proprietary Flight Information Display System that displays flight information to the public. However, INFOPAX can support any other display system. Simply configure the INFOPAX/Display Server communication protocol to comply with the display server’s interface specifications.
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For any given day (usually the next day) the INFOPAX administrator can display and print a report containing the flight list in chronological order and linked by rotation.
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Once completed, the flights in the real time program are archived. This can be used later for statistical and billing purposes. A parameter can be set to specify how long the flights will be accessible by the user before they are archived.
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DIAGRAM graphically manages the physical resources defined in the Flight Information Management System INFOPAX, namely: check-in counters, boarding gates, baggage chutes, exits, baggage carrousels, and parking stands.
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DIAGRAM can be used in real time or in planning mode for provisional allocation of resources with the possibility of modifying the information in real time.
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DIAGRAM is a totally secure system. Consistency checks are automatically performed whenever resources are allocated or modified. The user is alerted if there is an input error, if for example he/she assigns more than one flight to the same parking stand at any given time, or if the aircraft size is not compatible with the size of the parking stand.
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DIAGRAM receives information from the INFOPAX Flight Information Management System. The flight data are updated with the INFOPAX database. Any changes in INFOPAX are updated in real time in DIAGRAM and vice versa.
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DIAGRAM’s information management tool can define scenarios containing text, logos, videos, etc. Advertising and special alert messages (strike for example) can be alternated with the primary images (departures list).
Find out more: VISTA
 

The user management tool is used to create groups of users. VISTA assigns access rights to each group.
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VISTA’s fleet supervision and management tool shows all the display terminals (online / offline status) as well as all the images displayed.
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The VISTA server and display terminals are connected to the standard Ethernet network. The protocol used is TCP/IP.
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VISTA can be used in degraded mode. The tool VISTA DATA continues to display information if the FIMS is unavailable.
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The terminals must have internal software enabling VISTA to dialog and exchange the data needed to create the images. The exchange protocol is TVI.
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The image editor allows users to create new images, test them locally and assign them to display terminals.
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Agent tools on the workstations dialog directly with the VISTA system to control the display (opening, closing, boarding groups, class, etc.).
VISTA then sends the information to the FIMS to ensure that both systems have the same data.
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VISTA WEB uses the airport’s intranet to display flight information on standard computers via Internet Explorer.
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Simply declare the new terminals (IP addresses) in the fleet supervision and management tool. The display administration tool sends the images to the terminals and implements display rules.
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VISTA has translation tables to easily convert messages into the desired language by selecting a different translation column. The tables can be easily modified using an editing tool provided with the mask editor.
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Yes, the two systems receive information in real time from the Flight Information Management System totally independently.
Find out more: VISTA WEB
 

VISTA WEB uses the standard network and displays flight information on any computer running Internet Explorer.
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VISTA WEB images are in table form. The administration tool can be used to change the table headings and content for a group of users.
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The “scheduled flights” tool shows future flights for the day selected. With the standard settings, flights can be viewed up to 100 days in advance. Search filters allow searches by airline, stopover, codeshare companies, handling agents, etc.).
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The “Airport Life” module can be used to create service message such as maintenance, weather, alerts, etc. These messages are time-limited and are displayed on all staff workstations.
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INVOICE can interface with any Flight Information Management System. It just needs to receive the flight information from the FIMS. In this case, it comes with the reference database.
INVOICE can also operate without a FIMS, since it does not require upstream flight information. All the flights will have to be entered into the INVOICE flight management interface.
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INVOICE has a manual billing module that can be used to bill for any type of product or service as long as it has been assigned to a General Accounting Plan account and follows the equation: Quantity X Unit Price = Price.
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INVOICE interfaces with CASTOR, the flight traffic and load data collection system, which automatically processes messages from the airlines and links traffic data to flights. This interface significantly improves billing automation and productivity.
INVOICE can also receive flight data from the General Directorate of Civil Aviation and send back the processed flights.
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Depending on the file format provided by the airport, INVOICE interfaces with all standard accounting systems on the market (Lineal, Adonix, etc.). It links each billed service to accounting data such as the account number, VAT number, etc. and authorizes the transfer of entries to the airport’s accounting system.
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The two systems share their reference databases (airlines, stopovers, registrations, etc.). The databases are added according to the needs of each application. The two systems work with absolutely the same data.
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INVOICE can handle multiple currencies. All the currencies are listed in the currency table and a conversion rate is defined for each currency with respect to the reference currency.
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The “Draft” feature is used to check the invoices and attachments before issuing. Draft invoices can be sent to the airlines for validation. They can be cancelled if necessary or converted into definitive invoices. Draft invoices can be saved in PDF format and sent by email. Comments can also be entered and will appear on the definitive invoice.
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INVOICE can reprint any archived invoice from the list of archives. Generally speaking, invoices can be sent out in various formats. They can be printed, saved in PDF format, and sent by email.
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An optional interface can link plans and data from the database for visual management to assist in decision making using themes and bubbles. The airport maps provide all the information users need. They can access building data from the map or view the map based on building data.
Find out more: ATLAS
 

A mobile application provides inventory management on a Tablet PC. The database is updated with the new data upon return to the client/server environment.
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ATLAS ensures continuity with the airport’s accounting system. It interfaces with all standard accounting systems on the market (Lineal, Adonix, etc.) eliminating the need to enter information twice.
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Rentals and services are billed in advance based on an agreement. Changes or termination of the contract before the end of the billing period will automatically generate an adjusted invoice / credit note. For example, if a tenant vacates during the billing period, ATLAS will automatically generate a prorated credit note. Likewise, the system will generate an additional invoice if a tenant increases the amount of space rented during the period.
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The “Draft” feature allows users to check the invoices before issuing. They can be cancelled if necessary or converted into definitive invoices. They can also be sent by e-mail to the customer for validation, which reduces the number of contested invoices.
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ATLAS has a manual billing mode that can be used to create single billable items, such a bottle of champagne. It can generate single invoices as needed. This module can also be used to generate credit notes manually.
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ATLAS has an alert system that automatically sends an e-mail to a pre-defined mailing list. For example, for agreements expiring in 2 months, an e-mail is sent to the sales department to request renegotiation or termination of the agreement. Alerts can be created for specific events, along with the corresponding mailing lists.
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CASTOR collects and decodes flight data in real time (IATA MVT Message: estimated arrival time, estimated departure time, delay) and deferred mode (IATA LDM message, load per stopover, passenger type, freight, post, etc.).
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Each airline operating at the airport has to send IATA messages to CASTOR for it to work properly. Typically, these messages are sent to a SITATEX address at the airport, connected via TCP/IP Type B or via SDK Daemon SITA, which corresponds to SITA placing the messages in IN and OUT directories. It is also possible to use an AVINET link by ARINC. This solution provides a SITATEX address and converts the messages received into an e-mail. The message is configured at Avinet’s website at the discretion of the airport. RESA’s FAIRWAY communication system can also receive any type of IATA messages at an e-mail address.
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Yes. For example at the Paris airport (CDG) CASTOR can interface with all the Flight Information Management Systems. It just needs to receive the flight information from the airport’s FIMS. It can then link the messages received to the flights and send the completed information back to the FIMS.
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Deferred CASTOR comes with a validation tool that handling agents can use to check the validity of the linked data and modify them if necessary. Any modifications are provided to the airport. Validated data are sent to the airport for integration and billing, which greatly reduces the number of contested invoices.
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CASTOR transfers flight data from the airport (actual linked data) automatically. There is no copying off a Telex print-out and no manual input. Airport staff doesn’t have to spend time entering data. CASTOR also provides highly reliable airport statistics.
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CASTOR can interface with any airport billing system. It just needs to receive the flight information from the airport’s FIMS. It can then link the messages received to the flights and send the completed information back to the airport billing system.
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Completed and validated traffic data can be sent back to the declarers and airlines so they can check their statistics and invoices. To send data to an external system, additional FAIRWAY modules can be integrated into the CASTOR system to convert any protocols as necessary.
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FAIRWAY is the heart of the communication system. It can receive data from various external systems and make them available to the Flight Information Management System (FIMS) using whatever protocol is necessary (IP messages, local file, FTP file transfer, SQL insertion in a database table, etc.).
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FAIRWAY is a central platform that transmits all data to and from external systems (civil aviation, airlines, etc.). It also sends data to all the information systems connected to the airport such as voice servers, display systems, billing, baggage sorting and noise systems, etc. Its role is to facilitate data sharing and seamlessly handle the protocols needed for all the systems to communicate with each other.
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FAIRWAY periodically generates a file containing the projected flight information and a file containing real time flight information updated frequently (RESA UCCEGA standard protocol). These files are sent by FTP to the airport’s internet server using the FAIRPACK Internet module. The airport website application can easily process the files and display the information.
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During migration, FAIRWAY modifies the architecture of the Flight Information Management System gradually to ensure safe migration without affecting system availability. It processes message formats dynamically so it can integrate a new service by creating a new message. The new service is tested while the old service is still in place. It is easy to return to a prior stable operating status if necessary.
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FAIRWAY has a TCP/IP protocol and standard message formats for flights and resources for example. We can also develop any type of interface needed upon request, based on airport specifications.
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The main function of FAIRWAY is message routing and multiplexing. It can receive messages via TCP/IP from one or more senders and send messages back to one or more recipients.
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