Customer service and technical support

RESA at the service of its customers

Our customer service and our technical support

The guarantee of continuous service and high-performance support is essential in our quality policy.

Thanks to a team of highly qualified engineers, RESA supports its customers at each stage of their projects, from advice to technical support, software installation and training of administrators and users.

Bilingual in English/French, the support engineers are experts in the entire range of RESA products and respond very quickly customers' requests throughout the world, ensuring the proper functioning and continuity of their airport operations.

RESA has also set up an online customer area, including a private download zone. This enables each customer to access all documents related to the products that they use.

This area is accessible from all pages of this site or at RESA thus offers its customers the permanent availability of the functional and technical documentation for its products.

Our key factors for success

RESA develops systems based on a simple, open and scalable architecture.

Thanks to consistent and intuitive user interfaces, the simplicity of RESA solutions enables a quick taking in hands and keeps the cost of ownership of systems under control.

A Microsoft partner since the very beginning, RESA has always worked with the aim of keeping its solutions open. This constancy in its technological choices provides a high level of reliability and availability of RESA architectures, whether they are local or in the cloud.

Scalability is another technical pillar in the portfolio of RESA solutions, which covers the requirements of regional platforms of several thousand passengers annually, up to major world hubs such as Paris, Bangkok or Montreal.